Policy Scope

This document outlines the standard procedures for returning purchased items, requesting refunds, arranging exchanges, and reporting shipments that arrive damaged or defective. It applies to orders placed through this website and is intended to give you a straightforward view of what is possible and what to expect at each stage.

Return Window and Conditions

Unless otherwise noted on the product page, items may be returned within 30 calendar days of delivery. A return will be accepted for processing only when all of the following apply:

• The item has not been used, washed, worn, or altered, and remains in resalable condition
• All original tags, labels, and packaging are present and undamaged
• The product is not designated as a final-sale item at the time of purchase
• The return shipment is handed to the carrier within the 30-day period

Customized or made-to-order products fall outside the standard return scope, except where they arrive damaged or with a verifiable manufacturing defect.

Initiating a Return

To start a return, please follow these three steps:

1. Send a request. Write to support@vejastore.com with your order reference and a brief reason for the return.
2. Obtain an authorization number. Our support team will review the request and, if eligible, issue a return authorization (RA) number together with shipping instructions. Returns without a valid RA number may be refused.
3. Pack and dispatch. Securely repack the item — original packaging is preferred — and send it to the address provided with your RA number.

• Return shipping costs are generally the customer's responsibility unless the item was damaged or the wrong product was sent
• Using a trackable carrier or adding insurance is recommended to protect against loss or damage in transit

Refund Processing

Once a returned item reaches our facility and passes inspection, the approved refund is issued automatically to the original payment method.

• Please allow 7–10 business days for the funds to become visible in your account
• Actual timing depends on your bank or payment provider's internal procedures
• Original outbound shipping fees are not refundable, unless the return is due to a defect or an error on our part

Damaged or Defective Shipments

All orders are checked before dispatch. If a package arrives damaged or an item shows a manufacturing defect, we will resolve the matter at no additional cost. To report an issue:

1. Contact support within 7 calendar days of delivery
2. Provide clear photos showing the damage or defect, along with a short written description
3. You may choose between a full refund and a replacement at no charge

Exchanges

If you need a different size, color, or variant of the same item, exchanges are available within the standard 30-day window:

• Eligibility: The item must be unused and include all original tags and packaging
• Procedure: Follow the same return steps described above
• Dispatch: After the returned item is received and inspected, the replacement variant is sent out promptly

Items Not Eligible for Return or Refund

For hygiene, safety, and operational reasons, the following categories are excluded from standard returns and refunds:

1. Personalized or custom-made merchandise
2. Physical and digital gift cards
3. Intimate apparel and swimwear (eligible only if completely unworn with all original tags attached)

Final Sale Items

Products marked as "Final Sale" on their listing page are not eligible for return, exchange, or refund. This exclusion applies regardless of the reason for the request.

Questions or Clarifications

If anything in this policy is unclear, or if you need assistance with a specific return, refund, or exchange request, please reach out to our support team.

Email: support@vejastore.com